Privacy Policy

1. Company Information

2. Information We Collect

We may collect the following information when you interact with our website or services:

• Full name
• Company name
• Email address
• Mobile or telephone number
• Business address
• Company registration number
• Trade account application details
• Contact form enquiries
• Newsletter subscription details
• Website usage data, including IP address, browser type, device information, pages visited, and cookies

3. How We Use Your Information

We use your information to:

• Process trade account applications
• Respond to enquiries and customer support requests
• Provide access to our wholesale catalogue and services
• Communicate regarding your account or enquiries
• Improve our website and customer experience
• Send newsletters and promotional communications where you have opted in
• Comply with legal and regulatory obligations

4. Trade Account Applications

Information submitted through our Trade Account Application form is used solely to assess your eligibility for a wholesale account and to manage our business relationship.

Submitting an application does not guarantee approval.

5. Marketing Communications

If you subscribe to our newsletter, we may send updates about:

• New product launches
• Brand arrivals
• Wholesale promotions
• Industry news
• Company announcements

You may unsubscribe at any time using the link included in our emails.

6. Cookies

Our website uses cookies to:

• Ensure the website functions correctly
• Improve your browsing experience
• Remember your preferences
• Analyse website traffic
• Enhance website security

7. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share your information only with trusted third-party service providers that assist us in operating our business, including:

• Website hosting providers
• Email marketing services
• Analytics providers
• Delivery and logistics partners
• IT support providers

These providers are required to keep your information secure and confidential.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.

Although we take reasonable precautions, no method of electronic transmission or storage is completely secure.

9. Data Retention

We retain your personal information only for as long as necessary to:

• Provide our services
• Manage your trade account
• Meet legal and regulatory requirements
• Resolve disputes
• Maintain business records

10. Your Rights

Subject to applicable data protection laws, you have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your personal data
• Restrict or object to certain processing
• Withdraw consent for marketing communications
• Request a copy of the personal information we hold about you

To exercise any of these rights, please contact us using the details below.

11. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

We encourage you to review the privacy policies of any third-party websites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality.

Any updates will be published on this page with the revised “Last Updated” date.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.